Data deletion

Send "delete my data" (or «borrar mis datos») to the club's WhatsApp. The assistant will ask you to confirm by replying DELETE within 30 minutes.

Once you confirm, the club receives the request and carries it out within 30 days at most. Conversations and messages are deleted; your name is removed and your number is replaced with an anonymous identifier.

Bookings and payments are kept in anonymised form, with no data that identifies you, where the club must keep them for accounting purposes.

• "my data": you receive a copy of the data the club holds about you.
• "STOP": you stop receiving notices and reminders. Reply "START" to receive them again.

You can also ask the club directly, or write to us at info@smashbookapp.com stating the club and your phone number. We will pass it to the club and confirm the deletion to you.

• Delete a customer's data: in the dashboard, go to Customers → open the customer's record → "Erase personal data (GDPR)". Their name, phone, email and notes are anonymised and their conversations deleted; this is immediate and irreversible. From the same record you can "Export data (JSON)".
• Customer requests: deletion requests received via WhatsApp appear in Settings → "Privacy (GDPR) & reminders" so you can action them in one click.
• Close the club account: write to info@smashbookapp.com from the administrator's email. You can export your data first; we then delete it within 90 days at most, except invoices we must keep by law.

You can revoke SmashBook's access to your WhatsApp Business account at any time:

• From the dashboard: Settings → WhatsApp → Disconnect.
• From Meta: Business settings → Integrations / Partners, or on Facebook, Settings → Business integrations, and remove SmashBook.

When you do, we stop receiving and sending messages for your number and delete the access token. Conversation history is deleted according to the club's retention period. If you want it deleted now, write to us at info@smashbookapp.com.

We handle requests within 30 days at most and confirm through the same channel once they are completed. Backups that may contain your data are overwritten in their normal cycle, within 30 days at most.

[PLACEHOLDER: nombre y apellidos del titular] · [PLACEHOLDER: domicilio completo] · info@smashbookapp.com. More information in the Privacy policy.